Returns & Exchanges

Customers may administer for a acknowledgment or barter aural 14 canicule afterwards accepting product(s). Refunds will be fabricated by the aforementioned adjustment you acclimated to pay.

Please note: items apparent “Final Sale” cannot be returned/exchanged.

Sale and promotional items are afar and abide accountable to our approved return/exchange policy.

CANCELLATION

We acquire adjustment cancellations afore artefact processing. If the adjustment is annulled by that time, you will get a abounding refund.

If the artefact has already been alien out, we will abominably be clumsy to abolish the order.

RETURN/EXCHANGE CONDITIONS

  • All items charge be alternate in their aboriginal affairs condition, after accepting been worn, done or altered, and with all their tags still attached.
  • All items charge be alternate with their aboriginal boxes.
  • All items charge be alternate in one package.
  • Return/Exchange shipments charge be fabricated application the aforementioned account as the aboriginal delivery.
  • We can alone acquire returns/exchanges from the country to which an adjustment was originally shipped, for example, orders delivered to the US charge be alternate from the US
  • Customised items cannot be returned.
  • The return/exchange is abominably not chargeless of allegation (import and aircraft fees will be answerable at your own expense).
  • For hygiene reasons, underwear briefs, assertive jewellery, composition and skincare articles cannot be returned. Swimwear briefs and swimsuits can alone be alternate if the germ-free liner band is intact.
  • Naturally any adulterated items can be returned.

We assets the appropriate not to acquire any return/exchange if the artefact shows signs of abrasion or has been acclimated or adapted from its aboriginal condition.

You will be abreast if we adduce to adios your refund/exchange; you may accept to accept the artefact beatific aback to you at your own expense.


HOW TO ACKNOWLEDGMENT AN ACCOUNT OR AN ABSOLUTE ORDER?

Step 1: Amuse acquaintance our Chump account aggregation to alpha the acknowledgment action with the afterward information:

  • Order number
  • Proof of purchase
  • Video or photo of the adulterated product

Step 2: Admit your receipt, forth with the items, aback into the aboriginal packaging.


Step 3: Ample out all three copies of the Allotment Pro-Forma Balance Form. Admit all copies in the cellophane envelope and attach it to the amalgamation after closing it. These abstracts are appropriate for customs, so amuse be abiding to complete all 3 copies.


Step 4: Turn amalgamation over to the courier, afterwards the bagman has arrested the acknowledgment shipment, amuse abutting the amalgamation securely.

REFUND

In case of a return, your acquittance will be accustomed to the aboriginal acquittal method. Aircraft costs will not be refunded by dogdog in case of returns.


Once your amalgamation alcove us, amuse acquiesce 7-14 business days(depending on aiguille times) for your acknowledgment to be processed. If your acknowledgment does not accommodated the altitude listed, the amalgamation will be beatific aback to you at your own expense. Back your acknowledgment has been accepted, your acquittance will be issued and you will accept a acceptance email.


RETURN/EXCHANGE ADDRESS

14 Hulian Market, Yongxing Village, Baiyun District, Guangzhou City, Guangdong Province, China

We’re accessible to abutment you via

Email: [email protected]


Service Tel:  ( 86) 18998718930)


We strive to acknowledge to your questions aural 24 hours.


Customer account babble hours:

Monday - Friday, 8am - 18pm

Now accessible in English.